- The information we collect
In general, you can visit the Susanna Fall website without identifying yourself or revealing any personal information.
However, you may choose to provide us with personally identifiable information. Personally identifiable information is information that can be used to identify you, such as your name, email address, telephone number, or similar information.
You can also sign up for our services. This information is collected by a Health Care Questionnaire and includes the following types of personal information:
- Email address
- Date of birth
- Phone number
- Medical history, including details of symptoms, treatments, consultations, medications and/or procedures
- How we use your personal information
You can be assured that the information you provide voluntarily will only be used in connection with your relationship with Susanna Fall. We will hold, use and disclose your personally identifiable information for our legitimate business purposes including:
- to provide our services to you;
- to maintain our relationship, where you are a user of our website or a client;
- to deal with any enquiries and complaints you may have;
- to administer our website;
- to keep our website and systems secure and prevent fraud;
- where relevant, to meet legal, regulatory or compliance needs; and
- to better understand your needs or improve the level of service we offer.
From time to time, we may also use your information to contact you for market research or, with your consent, to provide you with marketing information we think would be of particular interest. As a minimum, we will always give you the choice to opt-out of receiving such direct marketing or market research contact.
- The legal basis for processing your personal information
Under GDPR, the main grounds that we rely upon in order to process the personal information of users of our websites and clients are the following:
a) Necessary for the purposes of legitimate interests – either we, or a third party, will need to process your personal data for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected. Our legitimate interests include providing you with a good level of service, responding to requests and enquiries from you or a third party, optimising our website and client experience, informing you about our services and ensuring that our operations are conducted in an appropriate and efficient manner;
(b) Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your personal data. We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency;
(c) Consent – in some circumstances, we may ask for your consent to process your personal data in a particular way. In particular, we will ask for your explicit consent before we process any Health Data which constitutes ‘special category data’ under the GDPR. This includes any data concerning health, genetic data, biometric data, ethnic origin or any data concerning your sex life or sexual orientation, for example.
- How we share your personal information
We may disclose your personally identifiable information with other parties. Details of those parties are set out below along with the reasons for sharing it.
- Third parties
We will share your Marketing Data with trusted third parties where we have retained them to provide services that you or our clients have requested, such as Mailchimp & Activecampain for sending out newsletters and other communications.
- Regulatory and law enforcement agencies
We may disclose your personal information if required by applicable law, regulation or as part of a legal process. If we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information (including Health Data) to such bodies or agencies.
- New business owners
If we or our business merges with or is acquired by another business or company, we will share your personal information with the new owners of the business or company and their advisors. If this happens, we will notify users of our websites and clients of such events.
- How long we will hold your information
- Your rights on information we hold about you
You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. Please note we will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
Right of Correction or Completion
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us.
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.
You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
Right of Data Portability
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that information to you or directly to a third-party organisation.
The above right exists only in respect of personal information that:
- you have provided to us previously; and
- is processed by us using automated means.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.
You can exercise any of the above rights by contacting us using any of the methods in the Contact section below.
Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by contacting us using the details in the Contact section below.
- Aggregate Information about Susanna Fall online visitors
We gather information and statistics collectively about all visitors to our website, for example:
- which area users access most frequently; and/or
- which services users access the most.
We only use such data in the aggregate form. This information could be derived from your personal data but is not considered personal data in law as this information will not directly or indirectly reveal your identity. This information helps us determine what is most beneficial for our users and how we can continually improve our online services to create a better overall experience for our users.
If you are unhappy about our use of your personal information, you can contact us using the details in the Contact section below. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:
Telephone: 0303 123 11113
Post: Information Commissioner’s Office
If you live or work outside the UK or you have a complaint concerning our activities outside the UK, you may prefer to lodge a complaint with a different supervisory authority. A list of relevant authorities in the EEA and the European Free Trade Area can be accessed here.
We have put in place measures to ensure the security of the information we collect and store about you and will use our reasonable endeavours to protect your personal data from unauthorised disclosure and/or access including through the use of network and database security measures, but these cannot guarantee the security of any data which is collected and stored.
- Other websites
Please note that clicking on links and banner advertisements on our websites can result in your browser accessing a third party website, where data privacy practices are different to that of Susanna Fall.
Other than as set out above in respect of our third party partner, we are not responsible for, and have no control over, information that is submitted or collected by these third parties and you should consult their privacy policies.
- Internet based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site via third party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- Contact Us
If you have any enquires or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us by any of the methods below. When you contact us, we will ask you to verify your identity.
Contact name: Susanna Fall
Post: 118 Emmanuel Road, London, SW12 0HS